G – Keep the Gardner mission at the forefront of all patient/client/participant interactions. Greet them by saying their preferred title and by introducing yourself/your role.
C – Communicate to understand, clarify, and better inform the patient/client/participant.
A – Ask for permission or concerns before taking action.
R – Respond to questions and requests in a timely manner.
E – Exit politely and say “Thank you,” after ensuring health and educations needs are met.
S – Support teammates in providing excellent customer service.