Novel Coronavirus (COVID-19)

To Our Patients And Clients

As the Bay Area shelters-in-place to stop the spread of the novel Coronavirus (COVID-19), Gardner Health Services remains open and is committed to continue to provide services to our patients and clients. We are dedicated to keep you and your loved ones healthy and safe.

COVID-19 TESTING AT FOR GARDNER PATIENTS & CLIENTS (BY APPOINTMENT ONLY)

COVID-19 testing is available for Gardner Health Services patients and clients at the below locations and times for those who meet the following criteria. For more information call us at 408.457.7100.

All symptomatic persons, regardless of age, hospitalization status, comorbidities, or other risk factors
All persons with or without symptoms notified of an exposure to a confirmed case
Asymptomatic persons who work in high risk congregate settings such as skilled nursing facilities, other long-term care facilities, jails, or shelters
Asymptomatic persons who work in a hospital, including healthcare workers and essential service employees

Alviso Health Center: Wednesday | 1:00pm – 5:00pm

CompreCare Health Center: Mondays, Tuesdays & Wednesdays | 8:30am – 12:00pm

Gardner Health Center: Wednesdays & Fridays | 8:30am – 3:00pm

South County Health Center: Thursdays | 8:30am – 3:00pm & Fridays | 8:30am – 12:00pm

WHAT TO DO IF YOU ARE NOT FEELING WELL

If you are experiencing any symptoms, please contact our Call Center at 408.457.7100, Monday through Saturday from 8:00am – 5:00pm. You will be provided with the option of a telephone visit to avoid exposure and to allow you to remain sheltered-in-place at home.

Please follow the recommended measures for infection control:

Strictly follow the shelter-in-place order.
Avoid close contact with anyone that is sick.
Stay home if you are sick.
Practice social distancing.
Wash your hands regularly with soap and water for 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
Do not touch your mouth, nose, or eyes with unwashed hands.
When you cough or sneeze, it is important to use a tissue, then throw it in the trash. Or, when tissue is not available use your elbow.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Do NOT go to the emergency room for routine symptoms. First contact our Call Center at 408.457.7100.

SCHEDULING AND EXISTING APPOINTMENTS

If you have a scheduled in-person appointment, it may be converted to a telephone visit when applicable. The clinician will decide after that telephone visit if an in-person appointment is recommended and you will be contacted to schedule that appointment.

CARE FOR NON-COVID-19 RELATED SYMPTOMS

We encourage you to be seen if your symptoms are non-COVID-19 related. During all screenings (by telephone or in-person), please make sure the information you provide the screener is accurate. Inaccurate information endangers our staff and other vulnerable patients and clients. To schedule your appointment, please contact our Call Center at 408.457.7100.

Spanish | Vietnamese

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COVID-19 Care at Gardner Health Services

*Click photo to view*

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A Message From Our Chief Executive Officer

We understand the concerns about the risk of exposure to the Novel Coronavirus, COVID-19. Gardner Health Services has a robust preparedness plan and is ready to respond to any community needs in collaboration with our local health agencies. It is not necessary to cancel your medical, dental, optometry, behavioral health, mental health, WIC, First 5, or any other appointment you have scheduled at our Gardner Health Services health centers or sites. Patients and clients face no additional risk at our locations.

Group meetings that have been canceled until further notice include: Drinking Driver Program classes, Down with Diabetes workshops, and all services out of our Drop-In Center.

Please keep your existing individual appointments. The only circumstance where you should cancel an appointment is if you are experiencing any symptoms of COVID-19 or have traveled internationally within the last 14 days. In this case, please call Gardner Health Services’ Call Center at 408.457.7100 for medical advice.

On March 13, 2020 U.S. Citizenship and Immigration Services (USCIS) announced that testing, prevention, or treatment for COVID-19, also called Coronavirus, would NOT be used against immigrants in a public charge test. This means that immigrant families should seek the care they need during this difficult time.

As always, we advise you to follow standard hygiene practices and follow social distancing.

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Tips For Taking Care Of Yourselves & Your Loved Ones

Abide by the Order of the Health Officer of the County of Santa Clara
Avoid close contacts with anyone that is sick.
Stay home if you are sick.
Practice social distancing.
Wash your hands regularly with soap and water for 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
Do not touch your eyes, mouth, or nose with unwashed hands.
When you cough or sneeze, it is important to use a tissue, then throw it in the trash. Or, when tissue is not available use your elbow.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Do NOT go to the emergency room for a routine cough or cold. First contact our Call Center at 408.457.7100.

You can track updates from the Santa Clara County Department of Public Health, San Mateo County Department of Public Health, or the Centers for Disease Control and Prevention (CDC).

We thank you for doing your part to help the community “flatten the curve” and take the pressure off the healthcare system. This way it will be available if it were to be needed. We are fortunate to live and work in a very progressive, forward thinking county that has taken the appropriate measures.

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Resources

Santa Clara County Coronavirus (COVID-19) Data Dashboard

Coronavirus (COVID-19) and Homelessness

2-1-1 Phone and Text Services

The county is offering testing to those considered high risk for COVID-19. To see if you’re eligible for testing, please visit Project Baseline.

Santa Clara County Public Health FAQ: English | Spanish | Vietnamese | Tagalog | Chinese

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Thank You Donors & Supporters

Your generosity during these unprecedented times in our country and around the world is a blessing to our communities. On behalf of our patients, Board of Directors and the staff – we wish to express our deepest gratitude for your donations in response to COVID-19. Your donation is making it possible to safeguard the 46,000 children, seniors, struggling families, frontline and essential workers, and the people who are homeless that we serve across 10 locations throughout our community. Gracias for being #SaludInfluencers!